Companies / Make / incidents

Make: EU1 - Scenarios failing at initialization with "Failed to verify account" error

Impact: majorStatus: resolvedStarted Resolved (-10013 min)1 updateSource: stspg.io (opens in new tab)
Summary

Make reported a major EU1 outage: scenarios failed initialization with "Failed to verify account" across all apps, and approximately 200 automatically deactivated scenarios were re-enabled. The incident is marked resolved, but its listed start (2026-07-29 14:23 UTC) is after its resolution (2026-07-22 15:30 UTC); duration is unknown.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

  1. resolved

    Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Make profile · Recent Make incidents · Markdown · JSON