# Make: EU1 - Scenarios failing at initialization with "Failed to verify account" error

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-29 14:23 UTC · Resolved: 2026-07-22 15:30 UTC · Duration: -10013 min
- Updates: 1
- [Vendor status page: https://stspg.io/qvh1ynx6m4z6](https://stspg.io/qvh1ynx6m4z6)
- [Company: Make](https://rewindex.com/company/make.md)

## Summary

Make reported a major EU1 outage: scenarios failed initialization with "Failed to verify account" across all apps, and approximately 200 automatically deactivated scenarios were re-enabled. The incident is marked resolved, but its listed start (2026-07-29 14:23 UTC) is after its resolution (2026-07-22 15:30 UTC); duration is unknown. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-07-22 15:30 UTC: Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.

## Rewindex changes for this incident

- 2026-07-29 14:23 UTC: [Major incident: EU1 - Scenarios failing at initialization with "Failed to verify account" error](https://rewindex.com/change/ifb586b3a2460e4.md)


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Canonical: https://rewindex.com/company/make/incidents/f5qq4xdrx54t · Markdown: https://rewindex.com/company/make/incidents/f5qq4xdrx54t.md · JSON: https://rewindex.com/api/v1/companies/make/incidents/f5qq4xdrx54t · Generated 2026-10-18T09:36:48.288Z