Struck in red is what Databricks removed; blue is what they added. Muted text is unchanged context.
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AddedTitle#1
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After: ES-2359687
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After: major
AddedStatus#3
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After: identified
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After: 2026-11-13 20:13 UTC
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After: AI/BI, Databricks Apps, Genie
AddedUpdateidentified#6
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After: Impact Summary Starting at 15:50 UTC November 13, 2026, customers using Claude Opus 5 or 5.5 through Databricks may experience degraded availability with Model Serving. Affected customers may encounter failed or slow inference requests to certain foundation models served through Model Serving and AI Gateway. This could also adversely affect Databricks Genie, Apps, or AI/BI. Symptoms • Elevated error rates (HTTP 503) for foundation model API requests • Increased latency for scoring requests • Intermittent failures for streaming inference responses Recommendations Customers experiencing failed Claude Opus requests should retry with exponential backoff and, where possible, fall back to another model for critical workloads. Current Status The issue has been identified and mitigation efforts are in progress in coordination with the cloud provider. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.