Companies/Databricks/Incidents

Databricks: ES-2359687

Affected components: AI/BIDatabricks AppsGenie

Timeline of updates

1. identified2026-11-13 20:13 UTC

   Impact Summary Starting at 15:50 UTC November 13, 2026, customers using Claude Opus 5 or 5.5 through Databricks may experience degraded availability with Model Serving. Affected customers may encounter failed or slow inference requests to certain foundation models served through Model Serving and AI Gateway. This could also adversely affect Databricks Genie, Apps, or AI/BI. Symptoms • Elevated error rates (HTTP 503) for foundation model API requests • Increased latency for scoring requests • Intermittent failures for streaming inference responses Recommendations Customers experiencing failed Claude Opus requests should retry with exponential backoff and, where possible, fall back to another model for critical workloads. Current Status The issue has been identified and mitigation efforts are in progress in coordination with the cloud provider. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.

2. identified2026-11-13 21:17 UTC

   Impact Summary Starting at 15:50 UTC November 13, 2026, customers using Claude Opus 5 or 5.5 through Databricks may experience degraded availability with Model Serving. Affected customers may encounter failed or slow inference requests to certain foundation models served through Model Serving and AI Gateway. This could also adversely affect Databricks Genie, Apps, or AI/BI. Opus 5 is currently recovered, leaving Opus 5.5 as the only model still seeing significant error rates. Symptoms • Elevated error rates (HTTP 503) for foundation model API requests • Increased latency for scoring requests • Intermittent failures for streaming inference responses Recommendations Customers experiencing failed Claude Opus requests should retry with exponential backoff and, where possible, fall back to another model for critical workloads. Current Status The issue has been identified and mitigation efforts are in progress in coordination with the cloud provider. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.

3. monitoring2026-11-13 21:50 UTC

   Impact Summary Between 15:50 UTC and 21:25 UTC on November 13, 2026, customers using Databricks may have experienced degraded performance with AI/BI, Databricks Apps, Model Serving, and Genie. Affected customers may have encountered intermittent errors, timeouts, or elevated latency when sending requests to foundation models during this window. Symptoms • Foundation model serving requests returning errors or timing out • Elevated response latency for model inference and generated answers • Genie and AI/BI conversational analytics prompts failing or not completing Current Status The issue has been mitigated in coordination with the cloud provider, and service is operational. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.

4. resolved2026-11-13 23:07 UTC

   Impact Summary Between 15:50 UTC and 21:25 UTC on November 13, 2026, a subset of customers using Databricks may have experienced degraded performance with AI/BI, Databricks Apps, Model Serving, and Genie. Affected customers may have encountered intermittent errors, timeouts, or elevated latency when using foundation model requests and AI-powered experiences during this window. Symptoms • Intermittent errors or failures for foundation model serving requests • Elevated latency or timeouts for Genie and AI/BI conversational analytics responses • Errors or degraded responsiveness in AI-powered features within Databricks Apps Current Status The issue has been resolved, and all affected services have been restored. Next Update This is the final update for this incident. We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket or contact help@databricks.com.

Changes Rewindex caught on this incident

• Nov 13Major incident: ES-2359687
• Nov 13Incident updated: ES-2359687
• Nov 13Incident updated: ES-2359687
• Nov 13Incident updated: ES-2359687

Impact, status and times are the vendor’s own, as last archived. View on status.databricks.com (opens in new tab).

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