Changes / Census / Many syncs failing for 30 minute period
Census: Major incident: Many syncs failing for 30 minute period
Summary
Census reported a major Sync Engine incident starting at 2025-01-25 02:11 UTC, resolved after 16 min. The vendor said a misconfiguration caused many syncs to fail approximately 2025-01-25 01:08 to 01:38 UTC; it deployed a fix and reported no further failures.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Many syncs failing for 30 minute period
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-01-25 02:11 UTC
Before: not present
After: 2025-01-25 02:28 UTC
Before: not present
After: Sync Engine
Before: not present
After: A misconfiguration of our sync engine resulted in many syncs failing from approximately 2025-01-25 01:08 to 01:38 UTC. We have identified the issue and deployed a fix.
Before: not present
After: We have not seen any further failure and are declaring the incident resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Many syncs failing for 30 minute period (this change) Census reported a major Sync Engine incident starting at 2025-01-25 02:11 UTC, resolved after 16 min. The vendor said a misconfiguration caused many syncs to fail approximately 2025-01-25 01:08 to 01:38 UTC; it deployed a fix and reported no further failures. | Major incident |