Census: Many syncs failing for 30 minute period

Impact: majorStatus: resolvedStarted 2025-01-25 02:11 UTCResolved 2025-01-25 02:28 UTC (17 min)2 updatesSource: stspg.io

Summary

Census reported a major Sync Engine incident starting at 2025-01-25 02:11 UTC, resolved after 16 min. The vendor said a misconfiguration caused many syncs to fail approximately 2025-01-25 01:08 to 01:38 UTC; it deployed a fix and reported no further failures.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sync Engine

Timeline of updates

monitoring2025-01-25 02:11 UTC
A misconfiguration of our sync engine resulted in many syncs failing from approximately 2025-01-25 01:08 to 01:38 UTC. We have identified the issue and deployed a fix.
resolved2025-01-25 02:28 UTC
We have not seen any further failure and are declaring the incident resolved.

Rewindex changes for this incident

Major incident: Many syncs failing for 30 minute period 2025-01-25 02:11 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Census profile · Recent Census incidents · Markdown · JSON