# Census: Many syncs failing for 30 minute period

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-25 02:11 UTC · Resolved: 2025-01-25 02:28 UTC · Duration: 17 min
- Updates: 2 · Affected components: Sync Engine
- [Vendor status page: https://stspg.io/57tpxh46dzhp](https://stspg.io/57tpxh46dzhp)
- [Company: Census](https://rewindex.com/company/census.md)

## Summary

Census reported a major Sync Engine incident starting at 2025-01-25 02:11 UTC, resolved after 16 min. The vendor said a misconfiguration caused many syncs to fail approximately 2025-01-25 01:08 to 01:38 UTC; it deployed a fix and reported no further failures. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2025-01-25 02:11 UTC: A misconfiguration of our sync engine resulted in many syncs failing from approximately 2025-01-25 01:08 to 01:38 UTC.  We have identified the issue and deployed a fix.
- **resolved** 2025-01-25 02:28 UTC: We have not seen any further failure and are declaring the incident resolved.

## Rewindex changes for this incident

- 2025-01-25 02:11 UTC: [Major incident: Many syncs failing for 30 minute period](https://rewindex.com/change/if4b0d97fa27e03.md)


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Canonical: https://rewindex.com/company/census/incidents/skjbxy0ld7rf · Markdown: https://rewindex.com/company/census/incidents/skjbxy0ld7rf.md · JSON: https://rewindex.com/api/v1/companies/census/incidents/skjbxy0ld7rf · Generated 2026-10-18T11:38:48.584Z