Changes / Cloudsmith / Request latency and timeout

Cloudsmith: Major incident: Request latency and timeout

Summary

Cloudsmith reported a major incident affecting metadata requests and package downloads, starting 2026-08-25 16:38 UTC and lasting 1 h 30 min. Customers experienced latency and timeouts between 16:04 and 17:13 UTC, with a recurrence between 18:48 and 19:08 UTC; Cloudsmith confirmed normal operations at 08-26 07:55 UTC.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 92%)Changed Detected

What changed

AddedTitle#1
Before: not present
After: Request latency and timeout
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-25 16:38 UTC
AddedResolved time#5
Before: not present
After: 2026-08-25 18:09 UTC
AddedUpdateinvestigating#6
Before: not present
After: We have identified an issue causing request latency and timeouts affecting metadata requests and package downloads.
AddedUpdateinvestigating#7
Before: not present
After: We have taken steps to mitigate customer impact, but continue to see latency and timeouts affecting metadata and package download requests. Next update by 17:30 UTC.
AddedUpdatemonitoring#8
Before: not present
After: We have returned to normal operations, but will continue to monitor.
AddedUpdateresolved#9
Before: not present
After: Between 16:04 and 17:13 UTC, customers experienced latency and timeouts affecting metadata and package download requests. We have confirmed normal operations.
AddedUpdatemonitoring#10
Before: not present
After: We observed increased latency and timeouts between 18:48 and 19:08 UTC. We continue to closely monitor.
AddedUpdateresolved#11
Before: not present
After: We have confirmed that our services have returned to normal operations.

First version of this incident archived by Rewindex.

History of this incident

When (UTC)ChangeKind
Major incident: Request latency and timeout (this change)
Cloudsmith reported a major incident affecting metadata requests and package downloads, starting 2026-08-25 16:38 UTC and lasting 1 h 30 min. Customers experienced latency and timeouts between 16:04 and 17:13 UTC, with a recurrence between 18:48 and 19:08 UTC; Cloudsmith confirmed normal operations at 08-26 07:55 UTC.
Major incident

All Cloudsmith changes → · Cloudsmith profile · Markdown · JSON