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Cloudsmith: Request latency and timeout
Cloudsmith reported a major incident affecting metadata requests and package downloads, starting 2026-08-25 16:38 UTC and lasting 1 h 30 min. Customers experienced latency and timeouts between 16:04 and 17:13 UTC, with a recurrence between 18:48 and 19:08 UTC; Cloudsmith confirmed normal operations at 08-26 07:55 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
We have identified an issue causing request latency and timeouts affecting metadata requests and package downloads.
- investigating
We have taken steps to mitigate customer impact, but continue to see latency and timeouts affecting metadata and package download requests. Next update by 17:30 UTC.
- monitoring
We have returned to normal operations, but will continue to monitor.
- resolved
Between 16:04 and 17:13 UTC, customers experienced latency and timeouts affecting metadata and package download requests. We have confirmed normal operations.
- monitoring
We observed increased latency and timeouts between 18:48 and 19:08 UTC. We continue to closely monitor.
- resolved
We have confirmed that our services have returned to normal operations.
Rewindex changes for this incident
- Major incident: Request latency and timeout 2026-08-25 16:38 UTC
Impact, status and times are the vendor’s own, as last archived. Cloudsmith profile · Recent Cloudsmith incidents · Markdown · JSON