# Cloudsmith: Request latency and timeout

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-25 16:38 UTC · Resolved: 2026-08-25 18:09 UTC · Duration: 1.5 h
- Updates: 6
- Vendor status page: n/a
- [Company: Cloudsmith](https://rewindex.com/company/cloudsmith.md)

## Summary

Cloudsmith reported a major incident affecting metadata requests and package downloads, starting 2026-08-25 16:38 UTC and lasting 1 h 30 min. Customers experienced latency and timeouts between 16:04 and 17:13 UTC, with a recurrence between 18:48 and 19:08 UTC; Cloudsmith confirmed normal operations at 08-26 07:55 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-25 16:38 UTC: We have identified an issue causing request latency and timeouts affecting metadata requests and package downloads.
- **investigating** 2026-08-25 17:06 UTC: We have taken steps to mitigate customer impact, but continue to see latency and timeouts affecting metadata and package download requests. Next update by 17:30 UTC.
- **monitoring** 2026-08-25 17:29 UTC: We have returned to normal operations, but will continue to monitor.
- **resolved** 2026-08-25 18:09 UTC: Between 16:04 and 17:13 UTC, customers experienced latency and timeouts affecting metadata and package download requests. We have confirmed normal operations.
- **monitoring** 2026-08-25 19:45 UTC: We observed increased latency and timeouts between 18:48 and 19:08 UTC. We continue to closely monitor.
- **resolved** 2026-08-26 07:55 UTC: We have confirmed that our services have returned to normal operations.

## Rewindex changes for this incident

- 2026-08-25 16:38 UTC: [Major incident: Request latency and timeout](https://rewindex.com/change/if447e391227fd9.md)


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Canonical: https://rewindex.com/company/cloudsmith/incidents/01M0WWK94ZEZMAWQPSE9KAQ4WK · Markdown: https://rewindex.com/company/cloudsmith/incidents/01M0WWK94ZEZMAWQPSE9KAQ4WK.md · JSON: https://rewindex.com/api/v1/companies/cloudsmith/incidents/01M0WWK94ZEZMAWQPSE9KAQ4WK · Generated 2026-10-18T09:39:56.972Z