# Cloudsmith: Major incident: Request latency and timeout

**Summary:** Cloudsmith reported a major incident affecting metadata requests and package downloads, starting 2026-08-25 16:38 UTC and lasting 1 h 30 min. Customers experienced latency and timeouts between 16:04 and 17:13 UTC, with a recurrence between 18:48 and 19:08 UTC; Cloudsmith confirmed normal operations at 08-26 07:55 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-25 16:38 UTC · Detected: 2026-10-17 18:22 UTC
- Source: n/a
- [Company: Cloudsmith](https://rewindex.com/company/cloudsmith.md)
- Versions: before (none: first archived) → after incident\_version:181/01M0WWK94ZEZMAWQPSE9KAQ4WK@021fe8d2b014
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Request latency and timeout
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-25 16:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-25 18:09 UTC
```

**6. Added: Update** (investigating) · 2026-08-25 16:38 UTC

```diff
+ We have identified an issue causing request latency and timeouts affecting metadata requests and package downloads.
```

**7. Added: Update** (investigating) · 2026-08-25 17:06 UTC

```diff
+ We have taken steps to mitigate customer impact, but continue to see latency and timeouts affecting metadata and package download requests. Next update by 17:30 UTC.
```

**8. Added: Update** (monitoring) · 2026-08-25 17:29 UTC

```diff
+ We have returned to normal operations, but will continue to monitor.
```

**9. Added: Update** (resolved) · 2026-08-25 18:09 UTC

```diff
+ Between 16:04 and 17:13 UTC, customers experienced latency and timeouts affecting metadata and package download requests. We have confirmed normal operations.
```

**10. Added: Update** (monitoring) · 2026-08-25 19:45 UTC

```diff
+ We observed increased latency and timeouts between 18:48 and 19:08 UTC. We continue to closely monitor.
```

**11. Added: Update** (resolved) · 2026-08-26 07:55 UTC

```diff
+ We have confirmed that our services have returned to normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-25 16:38 UTC | Major incident: Request latency and timeout (this change) | degradation |

All Cloudsmith changes: [timeline](https://rewindex.com/company/cloudsmith/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if447e391227fd9 · Markdown: https://rewindex.com/change/if447e391227fd9.md · JSON: https://rewindex.com/api/v1/changes/if447e391227fd9 · Generated 2026-10-18T00:39:14.868Z