Changes / Hex / Some users are experiencing issues accessing Hex projects
Hex: Major incident: Some users are experiencing issues accessing Hex projects
Summary
Some users could not access Hex projects during a major-impact Main site incident starting 2025-08-27 16:26 UTC. Hex implemented a fix at 08-27 16:40 UTC and resolved the incident at 2025-08-27 16:44 UTC; it lasted 18 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users are experiencing issues accessing Hex projects
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-08-27 16:26 UTC
Before: not present
After: 2025-08-27 16:44 UTC
Before: not present
After: Main site
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users are experiencing issues accessing Hex projects (this change) Some users could not access Hex projects during a major-impact Main site incident starting 2025-08-27 16:26 UTC. Hex implemented a fix at 08-27 16:40 UTC and resolved the incident at 2025-08-27 16:44 UTC; it lasted 18 min. | Major incident |