# Hex: Major incident: Some users are experiencing issues accessing Hex projects

**Summary:** Some users could not access Hex projects during a major-impact Main site incident starting 2025-08-27 16:26 UTC. Hex implemented a fix at 08-27 16:40 UTC and resolved the incident at 2025-08-27 16:44 UTC; it lasted 18 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-27 16:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m90q7hwpyqtn](https://stspg.io/m90q7hwpyqtn)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/nbcvh2rzmql2@1cf3eb9c6f42
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users are experiencing issues accessing Hex projects
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-27 16:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-27 16:44 UTC
```

**6. Added: Affected components**

```diff
+ Main site
```

**7. Added: Update** (investigating) · 2025-08-27 16:26 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-08-27 16:40 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-08-27 16:44 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-27 16:26 UTC | Major incident: Some users are experiencing issues accessing Hex projects (this change) | outage |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if07270bf241e8e · Markdown: https://rewindex.com/change/if07270bf241e8e.md · JSON: https://rewindex.com/api/v1/changes/if07270bf241e8e · Generated 2026-10-18T01:30:02.374Z