Changes / Elastic Cloud / Elastic Support Portal unavailable
Elastic Cloud: Major incident: Elastic Support Portal unavailable
Summary
Some customers could not access the Elastic Support Portal during a major-impact incident starting 2026-09-16 13:17 UTC, resolved at 2026-09-16 15:38 UTC after 2 h 21 min. Elastic investigated with its provider and directed customers to support@elastic.co; access recovered and remained stable.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Elastic Support Portal unavailable
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-16 13:17 UTC
Before: not present
After: 2026-09-16 15:38 UTC
Before: not present
After: We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate.
If you need to contact support in the meantime, please contact support@elastic.co.
Before: not present
After: We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
Before: not present
After: The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elastic Support Portal unavailable (this change) Some customers could not access the Elastic Support Portal during a major-impact incident starting 2026-09-16 13:17 UTC, resolved at 2026-09-16 15:38 UTC after 2 h 21 min. Elastic investigated with its provider and directed customers to support@elastic.co; access recovered and remained stable. | Major incident |
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