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Elastic Cloud: Elastic Support Portal unavailable
Some customers could not access the Elastic Support Portal during a major-impact incident starting 2026-09-16 13:17 UTC, resolved at 2026-09-16 15:38 UTC after 2 h 21 min. Elastic investigated with its provider and directed customers to support@elastic.co; access recovered and remained stable.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.
- monitoring
We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
- resolved
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.
Rewindex changes for this incident
- Major incident: Elastic Support Portal unavailable 2026-09-16 13:17 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Elastic Cloud profile · Recent Elastic Cloud incidents · Markdown · JSON