Changes / Coralogix / RUM data is unavailable for specific users

Coralogix: Major incident: RUM data is unavailable for specific users

Summary

Coralogix reported a major RUM outage affecting some customers’ ability to view RUM data or access RUM-related features. It began at 2026-08-06 09:37 UTC and was resolved at 2026-08-06 10:15 UTC; the computed duration was 37 min. A fix was implemented, but no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: RUM data is unavailable for specific users
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-06 09:37 UTC
AddedResolved time#5
Before: not present
After: 2026-08-06 10:15 UTC
AddedAffected components#6
Before: not present
After: AP1 - Collection - RUM, AP1 - Processing - RUM, AP1 - UI - RUM, AP2 - Collection - RUM, AP2 - Processing - RUM, AP2 - UI - RUM, Collection - RUM, EU1 - Collection - RUM, EU1 - Processing - RUM, EU1 - UI - RUM, EU2 - Collection - RUM, EU2 - Processing - RUM, EU2 - UI - RUM, Processing - RUM, UI - RUM, US1 - Collection - RUM, US1 - Processing - RUM, US1 - UI - RUM, US2 - Collection - RUM, US2 - Processing - RUM, US2 - UI - RUM
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue affecting Real User Monitoring (RUM). Some customers may be unable to view RUM data or access RUM-related features. Our team is actively working to restore full functionality. If you have any questions, reach out via chat or email at support@coralogix.com.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: RUM data is unavailable for specific users (this change)
Coralogix reported a major RUM outage affecting some customers’ ability to view RUM data or access RUM-related features. It began at 2026-08-06 09:37 UTC and was resolved at 2026-08-06 10:15 UTC; the computed duration was 37 min. A fix was implemented, but no cause was stated.
Major incident

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