# Coralogix: Major incident: RUM data is unavailable for specific users

**Summary:** Coralogix reported a major RUM outage affecting some customers’ ability to view RUM data or access RUM-related features. It began at 2026-08-06 09:37 UTC and was resolved at 2026-08-06 10:15 UTC; the computed duration was 37 min. A fix was implemented, but no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-06 09:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4hxvq38bkzqn](https://stspg.io/4hxvq38bkzqn)
- [Company: Coralogix](https://rewindex.com/company/coralogix.md)
- Versions: before (none: first archived) → after incident\_version:273/z48r29m88031@38fab918992f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ RUM data is unavailable for specific users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-06 09:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-06 10:15 UTC
```

**6. Added: Affected components**

```diff
+ AP1 - Collection - RUM, AP1 - Processing - RUM, AP1 - UI - RUM, AP2 - Collection - RUM, AP2 - Processing - RUM, AP2 - UI - RUM, Collection - RUM, EU1 - Collection - RUM, EU1 - Processing - RUM, EU1 - UI - RUM, EU2 - Collection - RUM, EU2 - Processing - RUM, EU2 - UI - RUM, Processing - RUM, UI - RUM, US1 - Collection - RUM, US1 - Processing - RUM, US1 - UI - RUM, US2 - Collection - RUM, US2 - Processing - RUM, US2 - UI - RUM
```

**7. Added: Update** (investigating) · 2026-08-06 09:37 UTC

```diff
+ We are currently investigating an issue affecting Real User Monitoring (RUM). Some customers may be unable to view RUM data or access RUM-related features.  Our team is actively working to restore full functionality. If you have any questions, reach out via chat or email at support@coralogix.com.
```

**8. Added: Update** (identified) · 2026-08-06 09:46 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-08-06 09:59 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-08-06 10:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-06 09:37 UTC | Major incident: RUM data is unavailable for specific users (this change) | outage |

All Coralogix changes: [timeline](https://rewindex.com/company/coralogix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ief28c85266c321 · Markdown: https://rewindex.com/change/ief28c85266c321.md · JSON: https://rewindex.com/api/v1/changes/ief28c85266c321 · Generated 2026-10-18T00:38:38.233Z