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Coralogix: RUM data is unavailable for specific users

Impact: majorStatus: resolvedStarted Resolved (38 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Coralogix reported a major RUM outage affecting some customers’ ability to view RUM data or access RUM-related features. It began at 2026-08-06 09:37 UTC and was resolved at 2026-08-06 10:15 UTC; the computed duration was 37 min. A fix was implemented, but no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU2 - Processing - RUMProcessing - RUMUI - RUMUS2 - UI - RUMAP2 - Processing - RUMProcessing - RUMProcessing - RUMUS2 - Processing - RUMCollection - RUMEU1 - Collection - RUMCollection - RUMUS1 - Collection - RUMProcessing - RUMUS1 - Processing - RUMAP1 - Processing - RUMProcessing - RUMCollection - RUMUS2 - Collection - RUMAP2 - UI - RUMUI - RUMAP1 - Collection - RUMCollection - RUMAP2 - Collection - RUMCollection - RUMUI - RUMUS1 - UI - RUMAP1 - UI - RUMUI - RUMEU1 - UI - RUMUI - RUMCollection - RUMEU2 - Collection - RUMEU1 - Processing - RUMProcessing - RUMEU2 - UI - RUMUI - RUM

Timeline of updates

  1. investigating

    We are currently investigating an issue affecting Real User Monitoring (RUM). Some customers may be unable to view RUM data or access RUM-related features. Our team is actively working to restore full functionality. If you have any questions, reach out via chat or email at support@coralogix.com.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Coralogix profile · Recent Coralogix incidents · Markdown · JSON