# Coralogix: RUM data is unavailable for specific users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-06 09:37 UTC · Resolved: 2026-08-06 10:15 UTC · Duration: 38 min
- Updates: 4 · Affected components: EU2 - Processing - RUM, Processing - RUM, UI - RUM, US2 - UI - RUM, AP2 - Processing - RUM, Processing - RUM, Processing - RUM, US2 - Processing - RUM, Collection - RUM, EU1 - Collection - RUM, Collection - RUM, US1 - Collection - RUM, Processing - RUM, US1 - Processing - RUM, AP1 - Processing - RUM, Processing - RUM, Collection - RUM, US2 - Collection - RUM, AP2 - UI - RUM, UI - RUM, AP1 - Collection - RUM, Collection - RUM, AP2 - Collection - RUM, Collection - RUM, UI - RUM, US1 - UI - RUM, AP1 - UI - RUM, UI - RUM, EU1 - UI - RUM, UI - RUM, Collection - RUM, EU2 - Collection - RUM, EU1 - Processing - RUM, Processing - RUM, EU2 - UI - RUM, UI - RUM
- [Vendor status page: https://stspg.io/4hxvq38bkzqn](https://stspg.io/4hxvq38bkzqn)
- [Company: Coralogix](https://rewindex.com/company/coralogix.md)

## Summary

Coralogix reported a major RUM outage affecting some customers’ ability to view RUM data or access RUM-related features. It began at 2026-08-06 09:37 UTC and was resolved at 2026-08-06 10:15 UTC; the computed duration was 37 min. A fix was implemented, but no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-06 09:37 UTC: We are currently investigating an issue affecting Real User Monitoring (RUM). Some customers may be unable to view RUM data or access RUM-related features.  Our team is actively working to restore full functionality. If you have any questions, reach out via chat or email at support@coralogix.com.
- **identified** 2026-08-06 09:46 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-08-06 09:59 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-06 10:15 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-06 09:37 UTC: [Major incident: RUM data is unavailable for specific users](https://rewindex.com/change/ief28c85266c321.md)


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Canonical: https://rewindex.com/company/coralogix/incidents/z48r29m88031 · Markdown: https://rewindex.com/company/coralogix/incidents/z48r29m88031.md · JSON: https://rewindex.com/api/v1/companies/coralogix/incidents/z48r29m88031 · Generated 2026-10-18T10:43:05.310Z