Changes / Confluence / Customers may experience delays receiving emails
Confluence: Major incident: Customers may experience delays receiving emails
Summary
Confluence reported major degradation causing email delivery delays. The incident started at 2025-06-04 17:17 UTC and was resolved at 2025-06-04 20:59 UTC, lasting 3 h 41 min; the vendor separately reported an impact window from 2025-06-04 14:11 UTC to 20:18 UTC and confirmed normal service was restored.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Customers may experience delays receiving emails
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-06-04 17:17 UTC
Before: not present
After: 2025-06-04 20:59 UTC
Before: not present
After: Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
Before: not present
After: We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
Before: not present
After: Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Customers may experience delays receiving emails (this change) Confluence reported major degradation causing email delivery delays. The incident started at 2025-06-04 17:17 UTC and was resolved at 2025-06-04 20:59 UTC, lasting 3 h 41 min; the vendor separately reported an impact window from 2025-06-04 14:11 UTC to 20:18 UTC and confirmed normal service was restored. | Major incident |
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