# Confluence: Major incident: Customers may experience delays receiving emails

**Summary:** Confluence reported major degradation causing email delivery delays. The incident started at 2025-06-04 17:17 UTC and was resolved at 2025-06-04 20:59 UTC, lasting 3 h 41 min; the vendor separately reported an impact window from 2025-06-04 14:11 UTC to 20:18 UTC and confirmed normal service was restored. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-06-04 17:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1nt8ph2jr9v2](https://stspg.io/1nt8ph2jr9v2)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/kqh99qwx9srv@c5ad5e6c86e5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Customers may experience delays receiving emails
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-04 17:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-04 20:59 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
```

**7. Added: Update** (investigating) · 2025-06-04 17:17 UTC

```diff
+ We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
```

**8. Added: Update** (resolved) · 2025-06-04 20:59 UTC

```diff
+ Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-04 17:17 UTC | Major incident: Customers may experience delays receiving emails (this change) | degradation |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie5740d9e9d278a · Markdown: https://rewindex.com/change/ie5740d9e9d278a.md · JSON: https://rewindex.com/api/v1/changes/ie5740d9e9d278a · Generated 2026-10-18T02:55:41.723Z