Changes / Mapbox / Degraded Live Traffic Data.
Mapbox: Critical incident: Degraded Live Traffic Data.
Summary
Mapbox reported critical live traffic degradation starting 2023-07-13 00:55 UTC, lasting 2 h 17 min until resolution at 2023-07-13 03:12 UTC. Customers using Navigation APIs powered by Mapbox traffic could receive inaccurate ETAs, while traffic data customers could receive intermittent live updates in impacted regions. A fix was implemented at 07-13 01:53 UTC.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Degraded Live Traffic Data.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2023-07-13 00:55 UTC
Before: not present
After: 2023-07-13 03:12 UTC
Before: not present
After: Data Services - Telemetry, Telemetry
Before: not present
After: We are currently investigating this issue. All customers using a Navigation API powered by Mapbox traffic may experience ETAs in the impacted regions that do not accurately reflect real time road conditions. Additionally, customers of Mapbox traffic data may receive intermittent updates to live traffic in impacted regions.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Degraded Live Traffic Data. (this change) Mapbox reported critical live traffic degradation starting 2023-07-13 00:55 UTC, lasting 2 h 17 min until resolution at 2023-07-13 03:12 UTC. Customers using Navigation APIs powered by Mapbox traffic could receive inaccurate ETAs, while traffic data customers could receive intermittent live updates in impacted regions. A fix was implemented at 07-13 01:53 UTC. | Major incident |