# Mapbox: Critical incident: Degraded Live Traffic Data.

**Summary:** Mapbox reported critical live traffic degradation starting 2023-07-13 00:55 UTC, lasting 2 h 17 min until resolution at 2023-07-13 03:12 UTC. Customers using Navigation APIs powered by Mapbox traffic could receive inaccurate ETAs, while traffic data customers could receive intermittent live updates in impacted regions. A fix was implemented at 07-13 01:53 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-07-13 00:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yn0nn2lyz06z](https://stspg.io/yn0nn2lyz06z)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)
- Versions: before (none: first archived) → after incident\_version:196/0v8g0mckts9k@88b3d9ea454f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded Live Traffic Data.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-07-13 00:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-07-13 03:12 UTC
```

**6. Added: Affected components**

```diff
+ Data Services - Telemetry, Telemetry
```

**7. Added: Update** (investigating) · 2023-07-13 00:55 UTC

```diff
+ We are currently investigating this issue.  All customers using a Navigation API powered by Mapbox traffic may experience ETAs in the impacted regions that do not accurately reflect real time road conditions. Additionally, customers of Mapbox traffic data may receive intermittent updates to live traffic in impacted regions.
```

**8. Added: Update** (monitoring) · 2023-07-13 01:53 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2023-07-13 03:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-07-13 00:55 UTC | Critical incident: Degraded Live Traffic Data. (this change) | degradation |

All Mapbox changes: [timeline](https://rewindex.com/company/mapbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie0cfc3f2f5e5cf · Markdown: https://rewindex.com/change/ie0cfc3f2f5e5cf.md · JSON: https://rewindex.com/api/v1/changes/ie0cfc3f2f5e5cf · Generated 2026-10-18T03:31:28.226Z