Changes / Pinecone / Some users may be unable to access the Pinecone web console. All API services remain fully operational.
Pinecone: Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational.
Summary
Some users were unable to access the Pinecone web console during a major-impact incident from 2025-10-21 01:27 UTC to 2025-10-21 03:30 UTC, lasting 2 h 3 min. All API services remained fully operational; Pinecone reported implementing a fix at 10-21 02:20 UTC and subsequently resolved the incident.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users may be unable to access the Pinecone web console. All API services remain fully operational.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-21 01:27 UTC
Before: not present
After: 2025-10-21 03:30 UTC
Before: not present
After: Console
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational. (this change) Some users were unable to access the Pinecone web console during a major-impact incident from 2025-10-21 01:27 UTC to 2025-10-21 03:30 UTC, lasting 2 h 3 min. All API services remained fully operational; Pinecone reported implementing a fix at 10-21 02:20 UTC and subsequently resolved the incident. | Major incident |