Pinecone: Some users may be unable to access the Pinecone web console. All API services remain fully operational.

Impact: majorStatus: resolvedStarted 2025-10-21 01:27 UTCResolved 2025-10-21 03:30 UTC (2.0 h)3 updatesSource: stspg.io

Summary

Some users were unable to access the Pinecone web console during a major-impact incident from 2025-10-21 01:27 UTC to 2025-10-21 03:30 UTC, lasting 2 h 3 min. All API services remained fully operational; Pinecone reported implementing a fix at 10-21 02:20 UTC and subsequently resolved the incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Console

Timeline of updates

investigating2025-10-21 01:27 UTC
We are currently investigating this issue.
monitoring2025-10-21 02:20 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-10-21 03:30 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational. 2025-10-21 01:27 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pinecone profile · Recent Pinecone incidents · Markdown · JSON