# Pinecone: Some users may be unable to access the Pinecone web console. All API services remain fully operational.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-21 01:27 UTC · Resolved: 2025-10-21 03:30 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: Console
- [Vendor status page: https://stspg.io/mfypkzknkd3j](https://stspg.io/mfypkzknkd3j)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Some users were unable to access the Pinecone web console during a major-impact incident from 2025-10-21 01:27 UTC to 2025-10-21 03:30 UTC, lasting 2 h 3 min. All API services remained fully operational; Pinecone reported implementing a fix at 10-21 02:20 UTC and subsequently resolved the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-21 01:27 UTC: We are currently investigating this issue.
- **monitoring** 2025-10-21 02:20 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-10-21 03:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-21 01:27 UTC: [Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational.](https://rewindex.com/change/idf27a5a3d138c0.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/f9mz06lptnt8 · Markdown: https://rewindex.com/company/pinecone/incidents/f9mz06lptnt8.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/f9mz06lptnt8 · Generated 2026-10-18T12:21:16.262Z