Changes / JFrog / Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE

JFrog: Major incident: Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE

Summary

JFrog reported a major Xray outage affecting some customers in US - East (Virginia) on Azure, starting 2025-09-07 12:42 UTC and resolved at 2025-09-07 13:39 UTC (56 min). JFrog attributed the outage to database maintenance, worked with Azure, and reported implementing a fix at 13:04 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 91%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-09-07 12:42 UTC
AddedResolved time#5
Before: not present
After: 2025-09-07 13:39 UTC
AddedAffected components#6
Before: not present
After: Security - Xray, US - East (Virginia) - Azure - Security - Xray
AddedUpdateidentified#7
Before: not present
After: Due to a database maintenance JFrog customers could experience a brief outage for some JFrog Cloud Platform customers.
AddedUpdateidentified#8
Before: not present
After: Issue has been identified and we are working with Azure to resolve the issue
AddedUpdateidentified#9
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE (this change)
JFrog reported a major Xray outage affecting some customers in US - East (Virginia) on Azure, starting 2025-09-07 12:42 UTC and resolved at 2025-09-07 13:39 UTC (56 min). JFrog attributed the outage to database maintenance, worked with Azure, and reported implementing a fix at 13:04 UTC.
Major incident

All JFrog changes → · JFrog profile · Markdown · JSON