# JFrog: Major incident: Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE

**Summary:** JFrog reported a major Xray outage affecting some customers in US - East (Virginia) on Azure, starting 2025-09-07 12:42 UTC and resolved at 2025-09-07 13:39 UTC (56 min). JFrog attributed the outage to database maintenance, worked with Azure, and reported implementing a fix at 13:04 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-07 12:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5p1mk6691rcz](https://stspg.io/5p1mk6691rcz)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/9f3qjm5mtj61@f823d72918c1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-07 12:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-07 13:39 UTC
```

**6. Added: Affected components**

```diff
+ Security - Xray, US - East (Virginia) - Azure - Security - Xray
```

**7. Added: Update** (identified) · 2025-09-07 12:42 UTC

```diff
+ Due to a database maintenance JFrog customers could experience a brief outage for some JFrog Cloud Platform customers.
```

**8. Added: Update** (identified) · 2025-09-07 12:52 UTC

```diff
+ Issue has been identified and we are working with Azure to resolve the issue
```

**9. Added: Update** (identified) · 2025-09-07 12:54 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (monitoring) · 2025-09-07 13:04 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-09-07 13:39 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-07 12:42 UTC | Major incident: Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id9b0becd160a33 · Markdown: https://rewindex.com/change/id9b0becd160a33.md · JSON: https://rewindex.com/api/v1/changes/id9b0becd160a33 · Generated 2026-10-18T02:54:59.604Z