Changes / Socket / Firewall Events rejected/dropped

Socket: Major incident: Firewall Events rejected/dropped

Summary

Socket reported a major Socket API incident in which the Events collection system incorrectly rejected Firewall Events. It started at 2026-08-20 23:05 UTC and was resolved at 2026-08-21 01:06 UTC, lasting 2 h 1 min; customers’ Firewall Events could be rejected or dropped during that period.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 90%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Firewall Events rejected/dropped
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-20 23:05 UTC
AddedResolved time#5
Before: not present
After: 2026-08-21 01:06 UTC
AddedAffected components#6
Before: not present
After: Socket API
AddedUpdateinvestigating#7
Before: not present
After: The Events collection system is incorrectly rejecting events.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Firewall Events rejected/dropped (this change)
Socket reported a major Socket API incident in which the Events collection system incorrectly rejected Firewall Events. It started at 2026-08-20 23:05 UTC and was resolved at 2026-08-21 01:06 UTC, lasting 2 h 1 min; customers’ Firewall Events could be rejected or dropped during that period.
Major incident

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