# Socket: Major incident: Firewall Events rejected/dropped

**Summary:** Socket reported a major Socket API incident in which the Events collection system incorrectly rejected Firewall Events. It started at 2026-08-20 23:05 UTC and was resolved at 2026-08-21 01:06 UTC, lasting 2 h 1 min; customers’ Firewall Events could be rejected or dropped during that period. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-20 23:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w7r680wbkq2v](https://stspg.io/w7r680wbkq2v)
- [Company: Socket](https://rewindex.com/company/socket.md)
- Versions: before (none: first archived) → after incident\_version:319/hx1065p8gm57@1cddc0d86c04
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Firewall Events rejected/dropped
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-20 23:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-21 01:06 UTC
```

**6. Added: Affected components**

```diff
+ Socket API
```

**7. Added: Update** (investigating) · 2026-08-20 23:05 UTC

```diff
+ The Events collection system is incorrectly rejecting events.
```

**8. Added: Update** (resolved) · 2026-08-21 01:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-20 23:05 UTC | Major incident: Firewall Events rejected/dropped (this change) | outage |

All Socket changes: [timeline](https://rewindex.com/company/socket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id858a12aeea9fd · Markdown: https://rewindex.com/change/id858a12aeea9fd.md · JSON: https://rewindex.com/api/v1/changes/id858a12aeea9fd · Generated 2026-10-18T01:53:37.145Z