Changes / SentinelOne / EU1 Delayed Endpoint Data Ingestion

SentinelOne: Major incident: EU1 Delayed Endpoint Data Ingestion

Summary

SentinelOne reported a major EU1 (Germany) Endpoint Data Ingestion degradation, delaying Endpoint data availability in Ops Center from 2025-10-08 10:24 UTC to 2025-10-08 15:15 UTC (4 h 51 min). Engineering identified a fix, and SentinelOne confirmed all services were restored and systems functioning normally.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: EU1 Delayed Endpoint Data Ingestion
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-08 10:24 UTC
AddedResolved time#5
Before: not present
After: 2025-10-08 15:15 UTC
AddedAffected components#6
Before: not present
After: Endpoint Security - Germany (EU1), Germany (EU1), Singularity Operations Center and Management Console - Germany (EU1)
AddedUpdateinvestigating#7
Before: not present
After: We are aware of in issue in the EU1 region that is impacting Endpoint Data Ingestion. Customers may see delays in the availability of Endpoint data in Ops Center. Engineering is currently investigating a fix.
AddedUpdateidentified#8
Before: not present
After: Our engineering teams have identified a fix and are actively working to implement it. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.
AddedUpdateresolved#9
Before: not present
After: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: EU1 Delayed Endpoint Data Ingestion (this change)
SentinelOne reported a major EU1 (Germany) Endpoint Data Ingestion degradation, delaying Endpoint data availability in Ops Center from 2025-10-08 10:24 UTC to 2025-10-08 15:15 UTC (4 h 51 min). Engineering identified a fix, and SentinelOne confirmed all services were restored and systems functioning normally.
Major incident

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