# SentinelOne: Major incident: EU1 Delayed Endpoint Data Ingestion

**Summary:** SentinelOne reported a major EU1 (Germany) Endpoint Data Ingestion degradation, delaying Endpoint data availability in Ops Center from 2025-10-08 10:24 UTC to 2025-10-08 15:15 UTC (4 h 51 min). Engineering identified a fix, and SentinelOne confirmed all services were restored and systems functioning normally. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-08 10:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nbk33733y6xp](https://stspg.io/nbk33733y6xp)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)
- Versions: before (none: first archived) → after incident\_version:317/kmv6ychtkhcl@657f64badcc6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ EU1 Delayed Endpoint Data Ingestion
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-08 10:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-08 15:15 UTC
```

**6. Added: Affected components**

```diff
+ Endpoint Security - Germany (EU1), Germany (EU1), Singularity Operations Center and Management Console - Germany (EU1)
```

**7. Added: Update** (investigating) · 2025-10-08 10:24 UTC

```diff
+ We are aware of in issue in the EU1 region that is impacting Endpoint Data Ingestion. Customers may see delays in the availability of Endpoint data in Ops Center. Engineering is currently investigating a fix.
```

**8. Added: Update** (identified) · 2025-10-08 12:10 UTC

```diff
+ Our engineering teams have identified a fix and are actively working to implement it. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.
```

**9. Added: Update** (resolved) · 2025-10-08 15:15 UTC

```diff
+ All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-08 10:24 UTC | Major incident: EU1 Delayed Endpoint Data Ingestion (this change) | degradation |

All SentinelOne changes: [timeline](https://rewindex.com/company/sentinelone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id7e69d5856cf64 · Markdown: https://rewindex.com/change/id7e69d5856cf64.md · JSON: https://rewindex.com/api/v1/changes/id7e69d5856cf64 · Generated 2026-10-18T03:31:47.930Z