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ChangesRed Hat (incl. Quay.io)Customer Portal Downloads Timeouts

Red Hat (incl. Quay.io): Critical incident: Customer Portal Downloads Timeouts

Major incidentcritical (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Red Hat (incl. Quay.io) removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Customer Portal Downloads Timeouts
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-02-04 00:13 UTC
AddedResolved time#5
Before: not present
After: 2026-02-04 13:26 UTC
AddedAffected components#6
Before: not present
After: access.redhat.com - Downloads, Downloads
AddedUpdateinvestigating#7
Before: not present
After: We're experiencing latency issues with a download service used by the Downloads portion of the Customer Portal. Pages may fail to load while that service is triaged.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Wednesday, February 4

1 incident change

All Red Hat (incl. Quay.io) changesRed Hat (incl. Quay.io) profileMarkdownJSON