# Red Hat (incl. Quay.io): Critical incident: Customer Portal Downloads Timeouts

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-02-04 00:13 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/w2c2q38h7333](https://stspg.io/w2c2q38h7333)
- [Company: Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md)
- Versions: before (none: first archived) → after incident\_version:753/rwyqnmcpfgn1@b760ade81192
- Change 1 of 1 for this incident

Incident page (full timeline): [Customer Portal Downloads Timeouts](https://rewindex.com/company/red-hat/incidents/rwyqnmcpfgn1.md)
## What changed

**1. Added: Title**

```diff
+ Customer Portal Downloads Timeouts
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-04 00:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-04 13:26 UTC
```

**6. Added: Affected components**

```diff
+ access.redhat.com - Downloads, Downloads
```

**7. Added: Update** (investigating) · 2026-02-04 00:13 UTC

```diff
+ We're experiencing latency issues with a download service used by the Downloads portion of the Customer Portal. Pages may fail to load while that service is triaged.
```

**8. Added: Update** (resolved) · 2026-02-04 13:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-04 00:13 UTC | Critical incident: Customer Portal Downloads Timeouts (this change) | critical |

All Red Hat (incl. Quay.io) changes: [timeline](https://rewindex.com/company/red-hat/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id5d02b3cdce113 · Markdown: https://rewindex.com/change/id5d02b3cdce113.md · JSON: https://rewindex.com/api/v1/changes/id5d02b3cdce113 · Generated 2026-10-20T00:17:11.164Z