Changes / Sigma Computing / Snowflake tables not loading on AWS US West 2
Sigma Computing: Major incident: Snowflake tables not loading on AWS US West 2
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Snowflake tables not loading on AWS US West 2
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-09-04 14:57 UTC
Before: not present
After: 2024-09-04 15:50 UTC
Before: not present
After: AWS - Sigma - AWS (US), Sigma - AWS (US)
Before: not present
After: At approximately 7 am PST, Sigma users on AWS US West experienced long running workbook queries on Snowflake tables that may result in a timeout. This incident is now actively under investigation.
We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West
Incident Start Time: Approximately 14:00 UTC September 4, 2024
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: Our engineers have implemented temporary mitigation measures to address the issue and we are monitoring their effect closely.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2
User Experience: We expect the rate of errors for long running queries on Snowflake tables to decrease while working in Sigma Workbooks.
Incident Start Time: Approximately 14:00 UTC September 4, 2024
Incident End Time: Approximately 14:30 UTC September 4, 2024
Before: not present
After: The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2
User Experience: We expect the rate of errors to be negligible for all Sigma users hosted on AWS US West 2
Incident Start Time: Approximately 14:00 UTC September 4, 2024
Incident End Time: Approximately 14:30 UTC September 4, 2024
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Snowflake tables not loading on AWS US West 2 (this change) | Major incident |
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