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Sigma Computing: Snowflake tables not loading on AWS US West 2
Sigma Computing reported a major degradation affecting AWS US West 2: long-running Snowflake table queries in Sigma Workbooks could time out. Updates placed onset around 14:00 UTC on September 4, 2024; the incident record started at 14:57 UTC, with a computed duration of 52 min. Temporary mitigation proved effective; resolution was recorded at 15:50 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AWS - Sigma - AWS (US)Sigma - AWS (US)
Timeline of updates
- investigating
At approximately 7 am PST, Sigma users on AWS US West experienced long running workbook queries on Snowflake tables that may result in a timeout. This incident is now actively under investigation. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US West Incident Start Time: Approximately 14:00 UTC September 4, 2024
- investigating
We are continuing to investigate this issue.
- monitoring
Our engineers have implemented temporary mitigation measures to address the issue and we are monitoring their effect closely. Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2 User Experience: We expect the rate of errors for long running queries on Snowflake tables to decrease while working in Sigma Workbooks. Incident Start Time: Approximately 14:00 UTC September 4, 2024 Incident End Time: Approximately 14:30 UTC September 4, 2024
- resolved
The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2 User Experience: We expect the rate of errors to be negligible for all Sigma users hosted on AWS US West 2 Incident Start Time: Approximately 14:00 UTC September 4, 2024 Incident End Time: Approximately 14:30 UTC September 4, 2024
Rewindex changes for this incident
- Major incident: Snowflake tables not loading on AWS US West 2 2024-09-04 14:57 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sigma Computing profile · Recent Sigma Computing incidents · Markdown · JSON