Changes / Gorgias / Delayed email sync for Gmail integrations
Gorgias: Major incident: Delayed email sync for Gmail integrations
Summary
Gorgias reported a major Gmail integration degradation that delayed email syncing from 2026-07-27 23:01 UTC to 2026-07-27 23:13 UTC, lasting 12 min. Gmail notifications resumed without changes by Gorgias, restoring normal syncing and ticket creation from new emails; Gorgias found no issue with its systems and suggested an external cause.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 91%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Delayed email sync for Gmail integrations
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-27 23:01 UTC
Before: not present
After: 2026-07-27 23:13 UTC
Before: not present
After: Gmail, Helpdesk Integrations - Gmail
Before: not present
After: We are currently investigating this issue.
Before: not present
After: Gmail integrations have resumed syncing normally and new emails are creating tickets as expected. Notifications delivery from Gmail stopped and then resumed on its own, without any change on our side. We found no issue with our systems, which suggests the cause was external. We're monitoring to confirm stability before marking this resolved.
Before: not present
After: The traffic of Gmail notifications for our app is back at normal levels.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Delayed email sync for Gmail integrations (this change) Gorgias reported a major Gmail integration degradation that delayed email syncing from 2026-07-27 23:01 UTC to 2026-07-27 23:13 UTC, lasting 12 min. Gmail notifications resumed without changes by Gorgias, restoring normal syncing and ticket creation from new emails; Gorgias found no issue with its systems and suggested an external cause. | Major incident |