# Gorgias: Major incident: Delayed email sync for Gmail integrations

**Summary:** Gorgias reported a major Gmail integration degradation that delayed email syncing from 2026-07-27 23:01 UTC to 2026-07-27 23:13 UTC, lasting 12 min. Gmail notifications resumed without changes by Gorgias, restoring normal syncing and ticket creation from new emails; Gorgias found no issue with its systems and suggested an external cause. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-27 23:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n1fn0dp3j4wz](https://stspg.io/n1fn0dp3j4wz)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/h2ybjtyp1nyz@94c8e94fb1ac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed email sync for Gmail integrations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 23:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 23:13 UTC
```

**6. Added: Affected components**

```diff
+ Gmail, Helpdesk Integrations - Gmail
```

**7. Added: Update** (investigating) · 2026-07-27 22:30 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-07-27 23:01 UTC

```diff
+ Gmail integrations have resumed syncing normally and new emails are creating tickets as expected. Notifications delivery from Gmail stopped and then resumed on its own, without any change on our side. We found no issue with our systems, which suggests the cause was external. We're monitoring to confirm stability before marking this resolved.
```

**9. Added: Update** (resolved) · 2026-07-27 23:13 UTC

```diff
+ The traffic of Gmail notifications for our app is back at normal levels.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 23:01 UTC | Major incident: Delayed email sync for Gmail integrations (this change) | degradation |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icf5daaca77be8d · Markdown: https://rewindex.com/change/icf5daaca77be8d.md · JSON: https://rewindex.com/api/v1/changes/icf5daaca77be8d · Generated 2026-10-18T03:21:40.049Z