Changes / Drata / SafeBase <> Salesforce integration degradation
Drata: Major incident: SafeBase <> Salesforce integration degradation
Summary
Drata reported major SafeBase Salesforce integration degradation starting 2026-06-08 22:38 UTC, resolved 2026-06-09 22:07 UTC after 23 h 28 min. Salesforce data lookups intermittently failed for a subset of customers due to refresh token expiration at its integration provider; SafeBase remained operational and no customer data was affected. The integration was fully restored.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: SafeBase <> Salesforce integration degradation
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After: major
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After: resolved
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After: 2026-06-08 22:38 UTC
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After: 2026-06-09 22:07 UTC
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After: Trust Center Admin Page
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After: We are currently investigating this issue.
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After: We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.
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After: This incident has been resolved.
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After: The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider.
We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side.
We apologize for the disruption and appreciate your patience.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: SafeBase <> Salesforce integration degradation (this change) Drata reported major SafeBase Salesforce integration degradation starting 2026-06-08 22:38 UTC, resolved 2026-06-09 22:07 UTC after 23 h 28 min. Salesforce data lookups intermittently failed for a subset of customers due to refresh token expiration at its integration provider; SafeBase remained operational and no customer data was affected. The integration was fully restored. | Major incident |