# Drata: Major incident: SafeBase <> Salesforce integration degradation

**Summary:** Drata reported major SafeBase Salesforce integration degradation starting 2026-06-08 22:38 UTC, resolved 2026-06-09 22:07 UTC after 23 h 28 min. Salesforce data lookups intermittently failed for a subset of customers due to refresh token expiration at its integration provider; SafeBase remained operational and no customer data was affected. The integration was fully restored. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-08 22:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8cdgcmkqvxn5](https://stspg.io/8cdgcmkqvxn5)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/t9r45sbycrc6@8b548e88cb2c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ SafeBase <> Salesforce integration degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-08 22:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-09 22:07 UTC
```

**6. Added: Affected components**

```diff
+ Trust Center Admin Page
```

**7. Added: Update** (investigating) · 2026-06-08 22:38 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-06-08 22:40 UTC

```diff
+ We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.
```

**9. Added: Update** (resolved) · 2026-06-09 22:07 UTC

```diff
+ This incident has been resolved.
```

**10. Added: Update** (resolved) · 2026-06-09 22:07 UTC

```diff
+ The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider. We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side. We apologize for the disruption and appreciate your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-08 22:38 UTC | Major incident: SafeBase \<\> Salesforce integration degradation (this change) | degradation |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icc6ba67cb7c5d2 · Markdown: https://rewindex.com/change/icc6ba67cb7c5d2.md · JSON: https://rewindex.com/api/v1/changes/icc6ba67cb7c5d2 · Generated 2026-10-18T02:28:33.954Z