Changes / Axiom / Metrics ingestion and query disruption
Axiom: Major incident: Metrics ingestion and query disruption
Summary
Axiom reported a major Metrics ingestion and query disruption starting 2026-10-15 10:59 UTC and lasting 55 min. Following an infrastructure change, /v1/metrics ingestion could fail or be delayed, and queries failed to discover recent metric data. Ingestion was reported restored at 2026-10-15 11:07 UTC; the query issue was confirmed fixed at 2026-10-15 11:54 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Metrics ingestion and query disruption
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-15 10:59 UTC
Before: not present
After: 2026-10-15 11:54 UTC
Before: not present
After: We are investigating an issue affecting Metrics ingestion (using the /v1/metrics endpoint) and querying following an infrastructure change. Affected customers may experience failed or delayed metric ingestion, and recently ingested metrics may not appear in query results.
We have identified the cause and are working to restore normal operation.
Before: not present
After: We've fixed the problem and Metrics ingest is back to normal.
Before: not present
After: The query service was also affected during the incident, it failed to discover recent metric data during this time window, and this is fixed now
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Metrics ingestion and query disruption (this change) Axiom reported a major Metrics ingestion and query disruption starting 2026-10-15 10:59 UTC and lasting 55 min. Following an infrastructure change, /v1/metrics ingestion could fail or be delayed, and queries failed to discover recent metric data. Ingestion was reported restored at 2026-10-15 11:07 UTC; the query issue was confirmed fixed at 2026-10-15 11:54 UTC. | Major incident |