# Axiom: Major incident: Metrics ingestion and query disruption

**Summary:** Axiom reported a major Metrics ingestion and query disruption starting 2026-10-15 10:59 UTC and lasting 55 min. Following an infrastructure change, /v1/metrics ingestion could fail or be delayed, and queries failed to discover recent metric data. Ingestion was reported restored at 2026-10-15 11:07 UTC; the query issue was confirmed fixed at 2026-10-15 11:54 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-15 10:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.axiom.co/incidents/01M4ZMT8EKCC3R0F4YN9R3ANB5](https://status.axiom.co/incidents/01M4ZMT8EKCC3R0F4YN9R3ANB5)
- [Company: Axiom](https://rewindex.com/company/axiom.md)
- Versions: before (none: first archived) → after incident\_version:269/01M4ZMT8EKCC3R0F4YN9R3ANB5@9ff5b0a40269
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Metrics ingestion and query disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-15 10:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-15 11:54 UTC
```

**6. Added: Update** (identified) · 2026-10-15 10:55 UTC

```diff
+ We are investigating an issue affecting Metrics ingestion (using the /v1/metrics endpoint) and querying following an infrastructure change. Affected customers may experience failed or delayed metric ingestion, and recently ingested metrics may not appear in query results. We have identified the cause and are working to restore normal operation.
```

**7. Added: Update** (resolved) · 2026-10-15 11:07 UTC

```diff
+ We've fixed the problem and Metrics ingest is back to normal.
```

**8. Added: Update** (resolved) · 2026-10-15 11:54 UTC

```diff
+ The query service was also affected during the incident, it failed to discover recent metric data during this time window, and this is fixed now
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-15 10:59 UTC | Major incident: Metrics ingestion and query disruption (this change) | outage |

All Axiom changes: [timeline](https://rewindex.com/company/axiom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic9568e6645af00 · Markdown: https://rewindex.com/change/ic9568e6645af00.md · JSON: https://rewindex.com/api/v1/changes/ic9568e6645af00 · Generated 2026-10-17T23:52:39.172Z