Changes / Courier / An incident with Courier's hosting infrastructure has been identified and is impacting access to service.
Courier: Major incident: An incident with Courier's hosting infrastructure has been identified and is impacting access to service. Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
Part of an outage event
AWS outage , Jun 13, 2023 · 56 vendors, 56 incidents
Courier’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +0 min vs the first vendor naming AWS)
See the cascade chart and every vendor →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
What changed Struck in red is what Courier removed; blue is what they added. Muted text is unchanged context.
Before After
Added Title #1
Before: not present
After: An incident with Courier's hosting infrastructure has been identified and is impacting access to service.
Added Impact #2
Before: not present
After: major
Added Status #3
Before: not present
After: resolved
Added Start time #4
Before: not present
After: 2023-06-13 19:13 UTC
Added Resolved time #5
Before: not present
After: 2023-06-13 21:28 UTC
Added Affected components #6
Before: not present
After: Hosting Infrastructure - AWS dynamodb-us-east-1, Hosting Infrastructure - AWS elasticsearch-us-east-1, Hosting Infrastructure - AWS kinesis-us-east-1, Hosting Infrastructure - AWS lambda-us-east-1, Hosting Infrastructure - AWS sqs-us-east-1
Added Update investigating 2023-06-13 19:13 UTC #7
Before: not present
After: The engineering team is currently investing and working with the support team of our provider infrastructure.
Added Update investigating 2023-06-13 19:13 UTC #8
Before: not present
After: We are continuing to investigate this issue.
Added Update investigating 2023-06-13 20:23 UTC #9
Before: not present
After: The extent of the outage with our service provider continues to increase. The team is closely monitoring.
Added Update monitoring 2023-06-13 21:07 UTC #10
Before: not present
After: Systems should be returning to a normal operating state. Our engineering team will continue to monitor.
Added Update resolved 2023-06-13 21:28 UTC #11
Before: not present
After: Services have been fully restored
First version of this incident archived by Rewindex. View the live incident (opens in new tab) .
History of this incident Tuesday, June 13, 2023 1 incident change
Major
19:13 Major incident An incident with Courier's hosting infrastructure has been identified and is impacting access to service. this change