# Courier: Major incident: An incident with Courier's hosting infrastructure has been identified and is impacting access to service.

**Summary:** _summary pending_
## Part of an outage event

- [AWS outage, Jun 13, 2023: 56 vendors, 56 incidents](https://rewindex.com/events/2023-06-13-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +0 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed AWS<br/>Pipedream, Wiz, Temporal Cloud +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>7 vendors, 6 blamed AWS<br/>CockroachDB, Vanta, Asana +4"]:::blames
  root --> h4
  me["Courier (this incident)<br/>posted +0 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2023-06-13 19:13 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/tw1z4ldgb4h4](https://stspg.io/tw1z4ldgb4h4)
- [Company: Courier](https://rewindex.com/company/courier.md)
- Versions: before (none: first archived) → after incident\_version:730/31fl4hrgjtr9@1e8531c47e5e
- Change 1 of 1 for this incident

Incident page (full timeline): [An incident with Courier's hosting infrastructure has been identified and is impacting access to service.](https://rewindex.com/company/courier/incidents/31fl4hrgjtr9.md)
## What changed

**1. Added: Title**

```diff
+ An incident with Courier's hosting infrastructure has been identified and is impacting access to service.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-13 19:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-13 21:28 UTC
```

**6. Added: Affected components**

```diff
+ Hosting Infrastructure - AWS dynamodb-us-east-1, Hosting Infrastructure - AWS elasticsearch-us-east-1, Hosting Infrastructure - AWS kinesis-us-east-1, Hosting Infrastructure - AWS lambda-us-east-1, Hosting Infrastructure - AWS sqs-us-east-1
```

**7. Added: Update** (investigating) · 2023-06-13 19:13 UTC

```diff
+ The engineering team is currently investing and working with the support team of our provider infrastructure.
```

**8. Added: Update** (investigating) · 2023-06-13 19:13 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2023-06-13 20:23 UTC

```diff
+ The extent of the outage with our service provider continues to increase. The team is closely monitoring.
```

**10. Added: Update** (monitoring) · 2023-06-13 21:07 UTC

```diff
+ Systems should be returning to a normal operating state. Our engineering team will continue to monitor.
```

**11. Added: Update** (resolved) · 2023-06-13 21:28 UTC

```diff
+ Services have been fully restored
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-13 19:13 UTC | Major incident: An incident with Courier's hosting infrastructure has been identified and is impacting access to service. (this change) | major |

All Courier changes: [timeline](https://rewindex.com/company/courier/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic886dc52ed4c9b · Markdown: https://rewindex.com/change/ic886dc52ed4c9b.md · JSON: https://rewindex.com/api/v1/changes/ic886dc52ed4c9b · Generated 2026-10-20T00:48:46.729Z