Changes / Elastic Cloud / AutoOps node metrics temporarily unavailable in some regions
Elastic Cloud: Major incident: AutoOps node metrics temporarily unavailable in some regions
Summary
Elastic Cloud reported a major AutoOps degradation: node-level CPU, memory, disk and thread pool metrics were missing in some regions from 2026-09-17 15:50 UTC to 2026-09-17 16:31 UTC (41 min). A validated fix was rolled out; cluster health, shard and deployment data were unaffected, with no data loss.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: AutoOps node metrics temporarily unavailable in some regions
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-17 15:50 UTC
Before: not present
After: 2026-09-17 16:31 UTC
Before: not present
After: We are investigating reports of missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions. This may appear as a "No data" message on the Nodes view. Cluster health, shard, and deployment data are unaffected, and no data loss has occurred.
We will provide an update within the next 2 hours or earlier.
Before: not present
After: We've identified the cause of the missing node-level metrics (CPU, memory, disk, thread pools) in affected regions. Cluster health, shard, and deployment data were never affected, and no data loss has occurred.
A fix has been validated in one region and is now being rolled out to the remaining affected regions. We'll provide a further update once the rollout is complete.
Before: not present
After: The issue causing missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions has been fully resolved. Cluster health, shard, and deployment data were unaffected throughout, and no data was lost.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: AutoOps node metrics temporarily unavailable in some regions (this change) Elastic Cloud reported a major AutoOps degradation: node-level CPU, memory, disk and thread pool metrics were missing in some regions from 2026-09-17 15:50 UTC to 2026-09-17 16:31 UTC (41 min). A validated fix was rolled out; cluster health, shard and deployment data were unaffected, with no data loss. | Major incident |
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