# Elastic Cloud: Major incident: AutoOps node metrics temporarily unavailable in some regions

**Summary:** Elastic Cloud reported a major AutoOps degradation: node-level CPU, memory, disk and thread pool metrics were missing in some regions from 2026-09-17 15:50 UTC to 2026-09-17 16:31 UTC (41 min). A validated fix was rolled out; cluster health, shard and deployment data were unaffected, with no data loss. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-17 15:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0ld5l0jdv02b](https://stspg.io/0ld5l0jdv02b)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/xjzy86843t92@d3f3328562ab
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AutoOps node metrics temporarily unavailable in some regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-17 15:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-17 16:31 UTC
```

**6. Added: Update** (investigating) · 2026-09-17 15:50 UTC

```diff
+ We are investigating reports of missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions. This may appear as a "No data" message on the Nodes view. Cluster health, shard, and deployment data are unaffected, and no data loss has occurred.  We will provide an update within the next 2 hours or earlier.
```

**7. Added: Update** (identified) · 2026-09-17 16:13 UTC

```diff
+ We've identified the cause of the missing node-level metrics (CPU, memory, disk, thread pools) in affected regions. Cluster health, shard, and deployment data were never affected, and no data loss has occurred. A fix has been validated in one region and is now being rolled out to the remaining affected regions. We'll provide a further update once the rollout is complete.
```

**8. Added: Update** (resolved) · 2026-09-17 16:31 UTC

```diff
+ The issue causing missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions has been fully resolved. Cluster health, shard, and deployment data were unaffected throughout, and no data was lost.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-17 15:50 UTC | Major incident: AutoOps node metrics temporarily unavailable in some regions (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic832fdb884af40 · Markdown: https://rewindex.com/change/ic832fdb884af40.md · JSON: https://rewindex.com/api/v1/changes/ic832fdb884af40 · Generated 2026-10-18T01:30:00.793Z