Changes / Pinecone / [AWS][us-east-1] 5xx errors on read and write operations for some indexes
Pinecone: Major incident: [AWS][us-east-1] 5xx errors on read and write operations for some indexes
Summary
Some Pinecone indexes in AWS us-east-1 experienced 5xx errors on read and write operations, affecting Serverless Indexes. Pinecone rated the incident major; it started at 2026-05-13 20:14 UTC and was resolved at 2026-05-13 21:15 UTC, lasting 1 h 1 min. Pinecone reported identifying the issue and implementing a fix but gave no cause or fix details.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [AWS][us-east-1] 5xx errors on read and write operations for some indexes
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-13 20:14 UTC
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After: 2026-05-13 21:15 UTC
Before: not present
After: AWS us-east-1, Serverless Indexes - AWS us-east-1
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After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [AWS][us-east-1] 5xx errors on read and write operations for some indexes (this change) Some Pinecone indexes in AWS us-east-1 experienced 5xx errors on read and write operations, affecting Serverless Indexes. Pinecone rated the incident major; it started at 2026-05-13 20:14 UTC and was resolved at 2026-05-13 21:15 UTC, lasting 1 h 1 min. Pinecone reported identifying the issue and implementing a fix but gave no cause or fix details. | Major incident |