Changes / Rippling / Rippling app is down

Rippling: Critical incident: Rippling app is down

Summary

Rippling reported a critical outage that prevented its app from loading, starting 2026-09-29 19:20 UTC and resolved at 2026-09-30 03:55 UTC (8 h 35 min). The vendor observed authentication database overload; access initially recovered with degraded performance, and the app was fully operational by 09-29 19:51 UTC while root-cause investigation continued.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Rippling app is down
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-29 19:20 UTC
AddedResolved time#5
Before: not present
After: 2026-09-30 03:55 UTC
AddedAffected components#6
Before: not present
After: Rippling App
AddedUpdateinvestigating#7
Before: not present
After: We are investigating issues where the Rippling app is not loading. We will provide an update within the next 10 minutes.
AddedUpdateinvestigating#8
Before: not present
After: We observed an overload in utilization of our authentication database. Access to Rippling has started to recover but there may be some degraded performance.
AddedUpdateinvestigating#9
Before: not present
After: The Rippling app is fully operational again. We are continuing to investigate the root cause of the database overload.
AddedUpdatemonitoring#10
Before: not present
After: The Rippling app is fully operational again. We are continuing to investigate the root cause of the database overload.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Rippling app is down (this change)
Rippling reported a critical outage that prevented its app from loading, starting 2026-09-29 19:20 UTC and resolved at 2026-09-30 03:55 UTC (8 h 35 min). The vendor observed authentication database overload; access initially recovered with degraded performance, and the app was fully operational by 09-29 19:51 UTC while root-cause investigation continued.
Major incident

All Rippling changes → · Rippling profile · Markdown · JSON