# Rippling: Critical incident: Rippling app is down

**Summary:** Rippling reported a critical outage that prevented its app from loading, starting 2026-09-29 19:20 UTC and resolved at 2026-09-30 03:55 UTC (8 h 35 min). The vendor observed authentication database overload; access initially recovered with degraded performance, and the app was fully operational by 09-29 19:51 UTC while root-cause investigation continued. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-29 19:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jlwnt47313kk](https://stspg.io/jlwnt47313kk)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/s8pdhctd6k08@92c1c4e16f0c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Rippling app is down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-29 19:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-30 03:55 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2026-09-29 19:20 UTC

```diff
+ We are investigating issues where the Rippling app is not loading. We will provide an update within the next 10 minutes.
```

**8. Added: Update** (investigating) · 2026-09-29 19:28 UTC

```diff
+ We observed an overload in utilization of our authentication database. Access to Rippling has started to recover but there may be some degraded performance.
```

**9. Added: Update** (investigating) · 2026-09-29 19:51 UTC

```diff
+ The Rippling app is fully operational again. We are continuing to investigate the root cause of the database overload.
```

**10. Added: Update** (monitoring) · 2026-09-29 19:52 UTC

```diff
+ The Rippling app is fully operational again. We are continuing to investigate the root cause of the database overload.
```

**11. Added: Update** (resolved) · 2026-09-30 03:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-29 19:20 UTC | Critical incident: Rippling app is down (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic61d2888cf1a70 · Markdown: https://rewindex.com/change/ic61d2888cf1a70.md · JSON: https://rewindex.com/api/v1/changes/ic61d2888cf1a70 · Generated 2026-10-18T00:39:12.317Z