ChangesSpeechmaticsPortal and temporary auth key API outage
Speechmatics: Major incident: Portal and temporary auth key API outage
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Speechmatics removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Portal and temporary auth key API outage
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After: major
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After: resolved
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After: 2025-09-25 15:02 UTC
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After: 2025-09-25 16:32 UTC
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After: Batch SaaS - AU, Batch SaaS - AU - Batch SaaS - AU, Batch SaaS - EU1, Batch SaaS - EU2, Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU2, Batch SaaS - US1, Batch SaaS - US2, Batch SaaS - US - Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US2, Portal (portal.speechmatics.com), portal.speechmatics.com, Realtime SaaS - EU, Realtime SaaS - US
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After: We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
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After: The root cause has been identified and our engineering teams are working on a solution.
We apologise for any inconvenience caused.
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After: Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys.
A fix is in the process of being rolled out.
We will post another update within 15 minutes.
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After: We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered.
We will continue to monitor as top priority.
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After: In the Portal, the Usage and Billing pages will have delayed updates temporarily.
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After: We have continued to monitor this incident and can confirm it has now been resolved.
We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Thursday, September 25, 2025
1 incident change
- MajorMajor incident
Portal and temporary auth key API outagethis change